THE RIGHT CONNECTION

Customer Service is one of Ralco's main operating principles. It has to be in any successful business. At Ralco it is a way of life. Every aspect of our operation is geared to customer satisfaction. From the point of contact to the point of delivery.

Ralco customers receive an intelligent response to every enquiry and order. All our technical personnel receive comprehensive training and our integrated computer management system is designed to facilitate a smooth order path. Instant access to every product in the inventory and efficient administration ensure that the right product, assembled and checked, gets there on time. Ralco operates their own delivery vehicles which, in parallel with carefully selected carriers, extend our quality of service to all customers, wherever they may be.

In addition to these services, Ralco operates a Trade Counter, thus catering for local as well as national and international customers. This provides local customers with access to the total Ralco inventory.

As one of the UK's largest independent distributors of industrial and hydraulic hoses, we enjoy close working relationships with our manufacturers. We have their substantial support resources behind us. And, mindful that service and quality should never be taken for granted Ralco is planning on instigating a total quality control program ISO 9002 certification. It's all part of Ralco's ongoing commitment to industry and the customers we serve.

Make the right connection - with Ralco.